![]() ![]() BBB Business Profiles are subject to change at any time. ![]() When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. All I need is a replacement battery covered by warranty so why girlfriend and I can at least ride these the new bikes we just purchased.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I can only ride one of the two bikes I purchased because of the defective battery. They state on their internet support page "We are currently experiencing longer than normal wait times for support requests." I returned to the local service deal in town and they too can not get a hold of anyone at RAD. They direct you to their new chat feature, but no one is online. They state you can text these numbers but when you try it says their texting is turned off right now. I tried calling several times and the message indicates phone lines are closed. Similar problem to the other customer, there is no way to contact the service support or help center, I can't even submit a service request #. Since the battery is a sealed unit there is no way to troubleshoot the cause. ![]() Took it to the local RAD service center in town and confirmed battery is defective. One of the batteries is dead, will not charge. I bought a Rad Rover 6 bike (2 or them, order #*******), arrived this Saturday 03 Jun. ![]()
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